601 N. Canal St. Carlsbad, NM 88220  575-887-1785 or 575-887-0098   Routing #: 312276111     u1stcommfcu@pvtn.net

To Our Valued U-1st Community FCU Members:

March 23, 2020


March 18, 2020

As COVID-19 impacts us all nationwide, U-1st Community FCU is well prepared to manage this crisis with our proven business continuity plans and protocols, seamlessly supporting our members while keeping our employees safe.

U-1st Community FCU has weathered the most challenging events of the 20th and 21st centuries – mine layoffs, shutdowns, mine closures resulting in your Credit Union becoming a Community Credit Union as well as in times of war, depressions and recessions, pandemics, not to mention natural disasters. We are among the survivors with the greatest financial strength as evidenced by our exemplary ratings, and we were founded on the premise such as these to effectively manage and to withstand times like these.

Following guidance from the Center of Disease Control (CDC) to reduce in-person contact,      U-1st Community FCU will begin providing only drive-thru teller services effective Monday, March 23, 2020. Most all of your transaction can be done through our newly renovated, expanded drive-thru.

Monday – Friday 8:30 AM to 5:30 PM              Saturday 9:00 AM to Noon

If you have any questions or need additional information, please do not hesitate to contact our Manager, Theresa Quinonez at 575-887-1785 or 575-887-0098.

Since the World Health Organization (WHO) has classified COVID-19 (coronavirus) as a pandemic. U1st Community Federal Credit Union must initiate our Pandemic Response Plan.

Lobby services will be available to our members by appointment only. 

To our Shared Branching Members. A strength and benefit of the Shared Branch Network is to provide aid, assistance and continuity for fellow credit unions during times of crisis. We understand and continue to operate with the best interest of credit unions and their members in mind. Our credit union will opt out of Shared Branching in our lobby temporarily, however our first lane drive-thru is available for Shared Branching Members to make necessary transactions.

 We recommended that our members utilize our convenient electronic services to conduct your business as much as possible:

Online and Mobile Banking is available 24/7 to access your accounts without having to visit our office. Access your online account at www.u1stcommfcu.net 

You will have access to: 

• Check your account balances 

• Online Bill Pay

• Transfer your U-1st CFCU payments 

• Transfer funds from your savings to checking and vs.

• Apply for a loan at www.u1stcommfcu.net 

• Make credit card payments using ezcardinfo.com 

• Communicate with U-1st CFCU via our email u1stcommfcu@pvtn.net anytime

Utilize your U-1st CFCU Debit Card for all your necessary purchases. If you find that you need your daily limit increased above $750.00 please contact our friendly, knowledgeable staff to assist you with this.

If you need assistance with your accounts, please do not hesitate to contact us at (575) 887-1785 or (575) 887-0098 or (575) 200-8559.  

And as a reminder, U-1st Community Federal Credit Union is offering temporary relief from loan payments. Please email your request to u1stcommfcu@pvtn.net

U-1st Community Federal Credit Union will do what it takes to ease the stress in our members’ lives during this unprecedented pandemic. We will get through this together; we are here to help and we are here for our members, in any capacity. 

Respectfully,

Theresa Quinonez, Manager